In an ongoing effort to monitor and improve the services provided by the California Highway Patrol (CHP), the Department is inviting the public to participate in a brief, online community service survey. Using the survey results, the CHP will be able to address the public’s concerns, develop solutions to potential problems, and better serve the needs of the community.
“All professional organizations self-assess in an effort to improve the way they do business and ensure they are providing the highest level of service to its customers. It is no different here at the CHP,” said CHP Commissioner Joe Farrow. “This community survey gives the public a voice and is an opportunity for the people we serve to evaluate us.”
To participate in the survey, the public is invited to visit the CHP’s website, www.chp.ca.gov. Although the survey will be available on the website indefinitely, during the month of July, the link to the survey will be prominently featured on the CHP’s Home page. Participation in the survey is anonymous.
“We hope the public will take the opportunity to participate in this important growth process,” added Commissioner Farrow. “Public surveys are an important resource, that give an organization a clear idea of what people think and the ability to pinpoint an issue that it may not even know exists.”
This is the first time the CHP has participated in an analytical, third-party online survey.